Terms of service

Welcome to SumiKitchen.

These Terms of Service govern your use of sumikitchen.store and all products and services offered through our website. By accessing or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with these Terms, please discontinue use of the website.

2. Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or accessibility of the site.

You may not misuse, copy, distribute, modify, or exploit any content without prior written permission.

3. Product Information

We strive to ensure that all product descriptions, specifications, images, and prices are accurate.

However, slight variations in color, finish, texture, or dimensions may occur due to lighting, screen settings, or the handcrafted nature of certain ceramic products.

We reserve the right to correct any errors or omissions without prior notice.

4. Pricing

Prices displayed on our website are listed in the applicable currency at checkout.

We reserve the right to modify pricing, discontinue products, or update promotional offers at any time.

5. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to decline or cancel any order due to:

  • Pricing errors
  • Inventory limitations
  • Suspected fraud
  • Payment verification issues
  • Violation of these Terms

If payment has already been processed, any approved cancellation will be refunded accordingly.

6. Payment

We accept secure payment methods available during checkout.

All payment information is processed through secure third-party payment providers.

SumiKitchen does not store your complete payment card information.

7. Shipping

We provide free worldwide shipping.

Estimated delivery time is 7–14 business days, although delays caused by customs, weather, or transportation providers may occasionally occur.

Delivery estimates are not guaranteed.

8. Returns and Refunds

Our Return & Refund Policy forms part of these Terms of Service.

By placing an order, you acknowledge and accept our return procedures.

9. Intellectual Property

All website content, including text, graphics, product photography, logos, branding, layouts, and design elements, remains the property of SumiKitchen or its licensors.

Unauthorized reproduction or commercial use is prohibited.

10. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of external websites.

11. Limitation of Liability

To the fullest extent permitted by applicable law, SumiKitchen shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the applicable order.

12. Warranty Disclaimer

Except where required by law, products and services are provided on an "as available" and "as is" basis.

We make no guarantees that the website will always be uninterrupted or error-free.

13. Privacy

Your personal information is handled according to our Privacy Policy and applicable privacy regulations.

We collect only the information necessary to process orders, improve customer service, and maintain website functionality.

14. Governing Law

These Terms shall be governed by the applicable laws of Canada without regard to conflict of law principles.

15. Changes to These Terms

We reserve the right to update these Terms at any time.

Any revisions become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically.

16. Contact Information

If you have questions regarding these Terms of Service, please contact:

SumiKitchen

Website: https://sumikitchen.store

Email: support@sumikitchen.store

Phone: +1 604 261-6902

Address:

271 45th Ave W

Vancouver, BC V5Y 2W3

Canada