Refund policy

At SumiKitchen, we want you to shop with confidence. We understand that sometimes a product may not meet your expectations, and we are committed to making the return process as simple and fair as possible.

Please read this Return & Refund Policy carefully before making a purchase.

1. 30-Day Return Guarantee

We proudly offer a 30-day return period for all eligible purchases.

You may request a return within 30 calendar days from the date your order is delivered.

Eligible returned items may receive:

  • A full refund
  • A replacement product
  • Store credit (when preferred)

The resolution offered depends on the nature of the request and your preference whenever possible.

2. Free Returns

SumiKitchen offers free return and refund service for eligible products.

If your return request is approved, our customer support team will provide instructions to complete the return process.

Please do not send products back without contacting us first.

Unauthorized returns may experience delays in processing.

3. Return Eligibility

Items must generally be:

  • Returned within 30 days of delivery
  • In clean condition
  • Free from intentional damage
  • Accompanied by all original components whenever possible

Products showing excessive wear, misuse, or intentional damage may not qualify for a refund.

4. Damaged or Defective Items

If your order arrives damaged, defective, or broken during shipping, please contact us within 7 days of delivery.

To speed up the process, please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping package
  • A brief explanation of the issue

Depending on the situation, we may provide:

  • A free replacement
  • A full refund
  • Another appropriate solution

5. Incorrect Items

If you receive the wrong item, color, style, or quantity, please notify us promptly.

After verification, we will arrange the appropriate resolution at no additional cost.

6. Lost Packages

If tracking indicates that your package has not arrived within a reasonable timeframe, please contact us.

We will investigate with the shipping carrier and, when appropriate, offer a replacement or refund.

7. Non-Returnable Situations

Returns may not be accepted if:

  • The item has been intentionally damaged.
  • The product has been significantly altered.
  • The return request is submitted after the 30-day period without prior approval.
  • The issue results from improper use rather than manufacturing or shipping.

8. Refund Process

Once the returned item or supporting information has been reviewed, we will notify you of the outcome.

Approved refunds are issued using the original payment method whenever possible.

Most financial institutions process refunds within 5–10 business days, although processing times may vary.

9. Exchanges

If you would prefer a replacement instead of a refund, please let us know.

Replacement requests are subject to product availability.

10. Order Cancellation

Orders may be canceled before they enter processing or shipment.

If the order has already shipped, our standard return process will apply.

11. Contact Us

For any return or refund questions, please contact:

SumiKitchen

Email: support@sumikitchen.store

Phone: +1 604 261-6902

Address:

271 45th Ave W

Vancouver, BC V5Y 2W3

Canada

Our team is always happy to assist you and will work to resolve your concern as quickly as possible.